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How to eliminate sound quality problems:
1. Hang up and dial back in... Generally these sorts of problems clear themselves up when the bad
connection is terminated.
2. We recommend using the "Mute" button on your local phone as this may help isolate the problem.
Then only "Un-mute" when you need to speak.
3. If the problems still persist, please contact our customer service. It is generally best to
contact us while you are experiencing the problem. If we can join you during the call and experience
the problem first-hand, it helps us diagnose the cause of the problem.
Ensure proper equipment usage:
1. If possible, always use a phone with a handset that is hard-wired into the phone lines. Be sure to TEST
the working condition of your equipment before an important meeting! Cellular or cordless phones are more
likely to cause static or other distracting noise that they pick up in the airwaves.
2. Speakerphones pick up lots of background noise, and sometimes cause "clipping" because of the
limitations of the equipment. If you are using a speakerphone, try to find one that is "full digital duplex."
A full duplix phone will allow all parties to speak at the same time with no clipping. And if no one in your room needs to speak, use the "Mute" button on the phone to prevent background noise from disrupting the meeting.
When someone needs to speak, simply release the "Mute.”
3. Turn off your call waiting. Some of our conferences are set to play a tone as an announcement of a
new person entering the conference. If your line starts beeping with call waiting, it can be very confusing
and disrupting to the meeting! Most call-waiting features can be deactivated by dialing *70 before dialing.
Check with your local phone service provider if you are unsure how to deactivate this function on your phone.
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