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United World Telecom VoIP
Softphone
Koala Calling is delighted to offer the new United World Telecom VoIP Softphone service. If you have internet access, a sound card, and a headset (including microphone) you now use your personal computer to make international calls to any phone in the world via PC-to-Phone VoIP. This service is best for broadband users, but it will work over a 56k dial up connection as long as the upload/download speed is at least 33K or higher.
There are no set-up fees, no monthly fees, and no minimum usage requirements. All calls are billed in full minute increments. There is no term commitment.
.How does it work?
Calls begin from your computer - on which the Softphone software is installed. When your account is approved and activated, you will receive an E-mail that includes instructions for downloading and setting up the free Softphone software.
After logging onto your account, you then dial the destination number on the keypad. To dial the U.S., Canada, and the Carribean, you simply enter 1 + the number followed by the # key. To dial elsewhere in the world, you would enter 011 + country code + the number followed by the # key. The computer sends information via the Internet to our global network and generates a call to the phone number that the user intends to reach.
Customers who use
United World Telecom can keep their existing phone and long distance
arrangements in place. Customers can still place calls over the local
phone system (PTT) if they so desire. The service is secured through a
major credit card. Payments must be made in US Dollars. Customers
can view monthly invoices on-line, showing complete call detail, including the
destination number, date/time of the call, duration, and cost of the call.
System Requirements
In order to use the Softphone, a computer must meet the following system requirements:
- PC running Windows 98, 2000 or XP
- Dial Up or broadband Internet connection
(broadband recommended for best results)
- Sound Card, speakers and microphone
Charges and Payment:
The installation (set-up) is free and there are no service charges. There is NO monthly maintenance fee. Due to the increasing costs of terminating calls over mobile networks, some countries have separate rate listings for mobile phones.
IMPORTANT NOTE:
The vast majority of our customers make payment via credit card. We can however, make provision for customers who wish to make pre-payment via Western Union, bankwire, or PayPal. For more detailed information on making pre-payment, just contact us E-mail at
koala@koalacalling.com.
United World Telecom accepts American Express,
MasterCard, VISA, and JCB. We will contact your credit card provider to
determine that you have available credit in the amount of the monthly credit
limit that you designate for the service. We will also contact the issuer
of your credit card to verify the address that you have listed on the
application form.
NOTE: If United World Telecom is unable to
verify your billing address as listed on the application, you will be required
to fax or send us a photocopy of your credit card (front and back) so that we
can verify that you are the rightful owner of that credit card. In this
situation, you may also be asked to fax us a photocopy of your most recent
credit card invoice that displays your billing address on the invoice.
This step is required to prevent fraudulent usage by others. Your credit
card or bankcard will be debited at the end of each month for long distance
charges accumulated during that month. For those who are frequent users of
the service, your credit card or bank may be debited each time your bill reaches
a usage amount of $200.00 USD. In this case, at the end of each month, you
will be charged any remaining balance equal to the monthly invoice, which will
be mailed to you.
Each month you will receive a fully detailed
statement that itemizes your call detail as well as the amounts debited from
your credit card or bankcard. All customers receive this invoice via
E-mail. You also have the ability to look up any invoices online.
Your credit card is charged around the 5th of each month for your usage in the
previous calendar month.
It is imperative that funds are available with
your credit card provider so that United World Telecom can collect for payment
due. If United World Telecom attempts to collect payment and is
unsuccessful, your account will be disabled. You must also make sure to
contact us when you are issued a new credit card expiration date.
Benefits of service
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Easy to use
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Customers are billed on a monthly basis for
their actual usage in that month (many other providers insist on
pre-payment)
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No charge for busy or engaged calls
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No taxes or surcharges to quoted prices
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No minimum monthly usage requirements,
sign-up fees, or clearing charges
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Ability to retrieve your call detail online
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Superior customer service delivered by
friendly and concerned professionals
How to apply:
To apply, use our
secure, online sign-up. If your browser experiences any problems with this encrypted page, or should you still feel insecure about sending information online,
please click here to download the application in PDF format. You can fax the form to us at +1-727-867-1489, +1-813-354-3336, or 1-800-467-6073.
It generally takes one business day to set up a new account. Confirmation
will be sent via the E-mail address listed on the application or by fax.
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