Convenient and Advanced Service Features
Once you open an account with us we provide you with an online control panel for you to effectively manage your calls. Each account provides a wide array of highly advanced features.
You may upgrade your Call Forwarding plan and carry over your unused minutes from one month to the next. This feature allows you to accumulate unused minutes for future usage. Rollover Minutes is an optional feature and requires an additional fee based on the plan that you select. Rollover Minutes accumulate each month and carry over to the next, for up to 6 billing periods. Rollover Minutes are collected when you use fewer minutes than the total minutes included in your international call forwarding plan.
This feature allows you to forward your incoming calls to different phone numbers at different times of the day, depending on your weekly schedule. You will
be able to easily customize when and where each of
your phone calls are forwarded.
For example, you can set up your number in a way that allows calls made in the morning between 10:00 AM to 5:00 PM to be forwarded to your office lines. From 5:00 PM to 10:00 PM, calls could be forwarded to your cell phone. After 10:00 PM until the following morning at 10:00 AM, calls could go directly to voice mail. You could also divert all calls to your voice mail during the weekend.
The most significant advantage is that the receiving telephone number can be
located anywhere in the world.
This feature allows you to record all your inbound
calls or just a smaller percentage of the calls received
from any of your call forwarding services lines - and
listen to them at any time. This feature is terrific for
staff training, identifying missed opportunities or to
In case the main number you will answer may be busy or may not be always attended to take the call, you can enter up to four (4) back up phone numbers to take the call. So, when a call is made to your toll free or local number, if the main number does not answer in certain number of seconds (you can also set this grace period), the service instantly dials the next failover number in the system.
This feature is used to deliver a call down a list of
predetermined phone numbers. The benefit of sequential
forwarding is the assurance that every call is acknowledged
and answered. If an attendant is already on the phone or
away from their desk, the call is simply forwarded to the
next available attendant. This helps to minimize the
ratio of unanswered calls. The feature can also be used
to bridge the gap between call centers or employees in
different areas. Call centers can be located across the
world from each other, and there are a number of benefits
to being able to forward calls back and forth. If that number does not answer, then it goes to 3rd. If no answer or busy, it can dial to a 4th number.
Simultaneous Call Forwarding
With this feature you can receive multiple calls all at the same time from the same phone number. While it's automatically activated for all eligible numbers, this feature may be unavailable for some numbers. Please see specific notes in our rates page for more info regarding this before making a purchase.