Frequently Asked Questions
Will the local
telecommunication provider charge me when using the Callback
No, the local
telecommunication provider will not charge you when using our Callback service.
Since you hang up after the first ring on the initial call to your access
number, this call is not completed, and therefore you are not charged for this
initial call. After you hang up, you receive a callback from our network in the
USA, which gives you access to our
services with significantly lower international calling rates. Your local
telecommunications provider will not charge you for this callback either as it
is an incoming call to your phone number.
How do I place a
call using the Callback service?
Dial your access
number the same way you would dial a US phone number from your country.
After dialing the access number, wait for the first ring and hang up the phone.
In a few seconds, your phone will ring, and there will be a message prompting
you to dial your destination number.
Are there any
minimum usage requirements?
No, there are no
minimum usage requirements for our callback service.
What are the
worldwide rates for this service?
here to view all country to country rates.
How long does it
take to open my new account?
It will take 1 to 2
business days to open your account from the time you send us your request for
Can I use this
service from any phone? Are the rates the same?
Yes, our callback
service can be used from a mobile phone, a fixed phone, and any other phone that
has a unique phone number. There is no need for an additional equipment. You only need to make sure that the phone
generates DTMF tones (the phone must be set at "tone" mode NOT on "pulse" mode).
The rates can vary when calling to and from a mobile phone or a fixed phone, so
please check our rates page.