Low rates

Our low international toll free access as displayed to the right ensure an easy and cost effective-way of scheduling participating from conferees located outside the U.S.

Include Conference Call participants from countries where toll free access is unavailable

Your conference call audience is not limited to those countries from which toll free  access is available.  The conference call leader (or moderator) has the option of enabling  "dial out " feature, which enables you to dial out to conference participants anywhere in the world through simple touchtone prompts from your telephone keypad.  Alternatively, a conference operator can connect international conference call participants.

Furthermore, any conference participant - anywhere in the world - can access your conference by dialing the regular U.S. toll access number.  In this case, that participant would be charged for his/her long distance costs to dial directly to the U.S., while your account is charged the conferencing bridge rate of 2.5¢ per minute for that participant.

In some cases dial out rates may be less expensive than the toll free access rate from that same country. In this case,  dial out can be used as a cost-cutting tool.  View Dial Out rates. 

How to host your international conference call from Malaysia

Upon account activation, you will be issued a numerical leader passcode (for you, as the account holder and leader/moderator of the conference) as well as a participant passcode.  Additional sets of leader passcodes and participant passcodes can be issued if you have other groups in your organization that would benefit from this service for other projects.

1. All participants dial the toll free access number associated with the country from which they will place their call. From Malaysia conference call participants dial 1-800-81-xxxx (actual toll free number for Malaysia dial-in is revealed when your account has been set up).
2. All participants are prompted to enter their passcode.

NOTE:  When initiating the international conference call, the leader will enter his/her own unique leader passcode whereas all other conference call participants enter the very same participant passcode.

3. Everyone is connected and your conference call can begin.

As the leader/operator, you have the option of recording the conference call.  This is a free service which simply requires that you press [ * 2 ].  Our system begins recording immediately.  An MP3 file of the recorded call is later delivered to you via E-mail immediately following completion of the call.

What to Expect?

You can expect clear, high quality audio connections with no facing or distortion, no drop-outs or audio clipping, and no garbled conversations.

24/7 U.S.-based Operators

If you ever require help during a call, our U.S. operators are on standby, 24 hours a day / 7 days a week.  It's critical t to be able to rely on 24 hour operator assistance available for any international conference call requirements you may have.  Many conference call service providers that have limited or 'no' operator assistance for it's customers. This can make the difference between a successful international conference meeting or one that has to be rescheduled (due to an issue that may have been easily resolved by one of our operators).

The moderator or participant can get assistance by dialing a keypad command (* 0) from their phone while on the conference.   Our operators are located at the conferencing bridge facility in the U.S., and can clear up any issues fast without escalation to any other department or person.

Free MP3 Conference Call Session Recordings

Unlimited audio files (MP3) of recorded conference calls are provided free of charge.  You can record, download, and keep these MP3 files of all recorded international conference calls for future reference. The conference bridge automatically generates an attendance report at the end of each conference.  The report is emailed to the customer email address on file.  If the "record" feature was activated during the call, a link to the MP3 file would be included within the emailed attendance report.  You can save the recorded MP3 file to your drive.  Recordings are available for 21 days.

Who Pays for the Call?

The account owner pays for the call; that is, whoever sets up the account.  All per minute costs are billed to the account owner at rates displayed to the right.  Participants who dial the U.S. toll free access number or the international toll free access numbers from outside the U.S. are not charged.  Participants who dial a local dial-in number (where available) assume local call charges.

Some account owners choose to provide conference participants with the U.S. toll access number.  When this occurs, the flat rate will always be a 2.5¢ per minute / per participant conferencing bridge free rate.  This strategy is useful for participants who have lost cost and reliable means for calling the U.S.  The distinct advantage, however, of offering toll free access (or dialing out is that it enables you to expand your audience to conference participants who might not otherwise choose to join the call.

Convenient Monthly Billing to Major Credit Card

We accept Visa, MasterCard, and American Express.  Each month you receive a fully itemized invoice that lists your conference call detail for the previous calendar month.  The invoice is sent via E-mail (PDF attachment) by the 5th of the month.  Your credit card on file is then debited the following week for the invoice total.

Billing via Invoice with 30 day Payment Terms

The vast majority of our customers pay with credit card.  We recognize, however, that some customers prefer the option of receiving an invoice and making payment by check.   This option is available to customers based in the U.S.  All  customers located outside the U.S., however, are required to make payment via credit card or debit card on a monthly basis.

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