Virtual Call Center | Set up remote Call Center for Outbound and Inbound Calls

 

Set up a Virtual Call Center
If youíre looking to create a sales-driven business from the ground up, our virtual call center offers advanced features and easy set-up that allow you to hit the ground running. With every increasing advancements in technology, now is the best time ever to operate a business remotely. Virtual call centers allow you the flexibility and opportunity to do so, while having others work from home to contribute to your sales leads. 


What is a Virtual Call Center? 
A virtual call center is one in which the callers making outbound calls do so by working remotely out of their homes as opposed to working in cubicles all in one building. The callers may be working on behalf of collection agencies, sales call centers or as customer service support. 

A virtual call center is one thatís managed and operated over the internet rather than utilizing employees in a typical outbound call center office. With virtual call centers, employees can work from home rather than having to drive lengthy miles to and from an office every day. This allows for boosted morale and a feeling of freedom for your sales agents. Typically, this results in increased sales and works to make your team feel motivated. Additionally, a virtual office gives you the opportunity to have sales agents online at all times of the day. This is because you can hire from outside of your location. This means more calls, which results in more closings. 

Finally, with happy agents, youíll find that retention rates increase. When employees are happy with their work schedule and routine, theyíre less likely to start looking for a new job. Or, work at just above par until they get fired. If youíre looking for a great way to keep your team, creating a virtual office might be the solution you need.


A Solution for Outbound Call Centers: Virtual Phone Numbers
Our call center solution allows your agents to place their Outbound calls with a reachable phone number that appears on the recipients Caller ID. Calls from virtual phone numbers are indistinguishable from ďregularĒ phone calls, allowing calls to be made locally without long-distance fees or dialing a foreign country code.

When you call recipients receive a call from a local number in their country, it gives your business a sense of authenticity, even if your outbound VoIP phone number originates in India or the Philippines, and the calls are being made to another country, like the United States. Customers are more likely to reject a call as a misdial or spam if the area code and country code donít match their own.



Make and Receive Call Using our new Web Dialer
We offer virtual phone numbers in nearly every country in the world. To make outbound calls, your outbound calling agents are able to utilize our new web phone dialer. The web dialer is designed to help busy professionals and sales people quickly dial a phone number on a web page directly from the browser they use.  

This outbound VoIP service can be coupled with the valuable features such as call recording, simultaneous ringing, and virtual SMS numbers. You can use the web dialer to make and receive international phone calls from your computer or Android device.

The dialer is capable of utilizing both VoIP/SIP protocol using your computer's microphone and speakers as well as PSTN networks (currently active and available) to initiate calls from any web page.  After setting up an account with us, users obtain and enter the specific account credentials in the settings page and successfully authenticate it prior to using it.
Users can initiate calls by highlighting a phone number on the web page and then right click and selecting it from the drop down menu or directly entering a phone number in the web dialer. 


Features
  • Two-way voice calls from any of your Global Call Forwarding phone numbers
  • Set a Dynamic Caller ID to display for outbound calls
  • Make assisted call transfers to other active users in your network
  • FREE in-network calls between users
  • Fully integrated Contacts and Call History Features
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    How is the audio quality?
    Our international call forwarding partner has 20+ plus years of experience has resulted in close partnerships with reputable service providers around the globe. Through this experience and by developing a proprietary service platform, we are able to provide the highest service quality and reliability to our customers. In short, our international call forwarding service is a proven solution that combines the proven technology of the public switch telephone networks (PSTN) as well as the most advanced voice switching options used routinely by all major networks around the world. 

    The network is built with proper redundancy to ensure high reliability of the service. Points of presence in multiple countries ensure the best possible quality thanks to proprietary routing algorithms. There's a good reason some of our customers rely on our services for close to a quarter century. You can expect excellent audio quality.   

    How Outbound Calling for Call Centers works
    Our Outbound Calling service solution incorporates virtual phone numbers into the calling process thereby allowing businesses to reach customers in different countries with matching caller IDs and decreasing rejected call ratio. In addition, your virtual phone numbers can be used for receiving return calls from customers improving the overall customer experience and positive results. In addition to using our new web dialer (which we recommend highly), we can provide multiple options to make outbound calls including free softphones, IP phones,  and local access numbers (where VoIP is not a viable). 


    What is the cost of using Outbound Dialing? 
    Outbound Calling service can be added to any virtual phone number order and costs as low as $25 per month with Basic Plan. Higher service plans provide rate discount of up to 15%. The monthly service fee is used as call credit and per minute rates are extremely competitive and dependent on the country and network called. 


    How to Set Up Outbound Calling with Your Virtual Number 
    Itís easy to set up outbound calling with your virtual phone number in just a few steps using the web dialer. Your virtual number can be activated right away when you sign up, and all settings can be managed in real-time through an online control panel. 

     

    Benefits of Outbound Calling for Virtual Call Centers

    Call Recording
    Call Recording gives you the ability to record your 
    outbound phone calls automatically. Whether itís a 
    general customer service interaction or a financial
    transaction, all important information will be saved 
    for future reference.


    Customer Caller ID 
    Having a local phone number appear in the caller ID 
    can be very useful when calling another country. Outbound 
    Calling allows you to customize your caller ID and 
    control what your customers sees.



    Computer Telephony Integration 
    CTI or Computer telephony integration refers to any 
    technology that allows computers to interact with telephone 
    systems. This allows users to access and perform all 
    call-related tasks directly from their desktop computer.


    API Integrations 
    An API connection provides a backdoor access to
    connect with your CRM or support desk software.


    Call Tracking
    Our Virtual Call Center interface allows you to view 
    call logs which includes date & time and duration. Call 
    tracking can also be used in marketing campaigns by 
    using dedicated numbers to determine the effectiveness 
    of that campaign.

    Credibility and Professionalism 
    By making outbound calls from your virtual phone
    number, your company will appear more credible and
    professional.




    We offer 24/7 support and account management. If you have any questions or would like to know more,please contact us at +1 (941) 527-0141. You may also complete our contact form and let us know more about your specific needs. We'll get in touch to answer all your questions and let you know how we can help you grow your business.




     

    KoalaCalling.com
    5910 Post Blvd., # 110662
    Bradenton, FL  34211
       800-218-5896 US Toll Free    
    +1-941-527-0141 Phone
    +1-727-867-1489 Fax



    Virtual Call Centers | Make Outbound Calls and Receive Calls 
    on Virtual Phone Numbers
       
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