| |Set up a Virtual Call Center
If youíre looking to create a sales-driven business from the ground up, our virtual call center offers advanced features and easy set-up that allow you to hit the ground running. With every increasing advancements in technology, now is the best time ever to operate a business remotely. Virtual call centers allow you the flexibility and opportunity to do so, while having others work from home to contribute to your sales leads.
What is a Virtual Call Center?
A virtual call center is one in which the callers making outbound calls do so by working remotely out of their homes as opposed to working in cubicles all in one building. The callers may be working on behalf of collection agencies, sales call centers or as customer service support.
A virtual call center is one thatís managed and operated over the internet rather than utilizing employees in a typical outbound call center office. With virtual call centers, employees can work from home rather than having to drive lengthy miles to and from an office every day. This allows for boosted morale and a feeling of freedom for your sales agents. Typically, this results in increased sales and works to make your team feel motivated.
Additionally, a virtual office gives you the opportunity to have sales agents online at all times of the day. This is because you can hire from outside of your location. This means more calls, which results in more closings.
Finally, with happy agents, youíll find that retention rates increase. When employees are happy with their work schedule and routine, theyíre less likely to start looking for a new job. Or, work at just above par until they get fired. If youíre looking for a great way to keep your team, creating a virtual office might be the solution you need.
A Solution for Outbound Call Centers: Virtual Phone Numbers
Our call center solution allows your agents to place their Outbound calls with a reachable phone number that appears on the recipients Caller ID. Calls from virtual phone numbers are indistinguishable from ďregularĒ phone calls, allowing calls to be made locally without long-distance fees or dialing a foreign country code.
When you call recipients receive a call from a local number in their country, it gives your business a sense of authenticity, even if your outbound VoIP phone number originates in India or the Philippines, and the calls are being made to another country, like the United States. Customers are more likely to reject a call as a misdial or spam if the area code and country code donít match their own.
Make and Receive Call Using our new Web Dialer
We offer virtual phone numbers in nearly every country in the world. To make outbound calls, your outbound calling agents are able to utilize our new web phone dialer. The web dialer is designed to help busy professionals and sales people quickly dial a phone number on a web page directly from the browser they use.
This outbound VoIP service can be coupled with the valuable features such as call recording, simultaneous ringing, and virtual SMS numbers. You can use the web dialer to make and receive international phone calls from your computer or Android device.
The dialer is capable of utilizing both VoIP/SIP protocol using your computer's microphone and speakers as well as PSTN networks (currently active and available) to initiate calls from any web page. After setting up an account with us, users obtain and enter the specific account credentials in the settings page and successfully authenticate it prior to using it.
Users can initiate calls by highlighting a phone number on the web page and then right click and selecting it from the drop down menu or directly entering a phone number in the web dialer.
FeaturesTwo-way voice calls from any of your Global Call Forwarding phone numbersSet a Dynamic Caller ID to display for outbound callsMake assisted call transfers to other active users in your networkFREE in-network calls between usersFully integrated Contacts and Call History Features