Canada Call Forwarding Features | Cloud Telephony Features
KoalaCalling.com offers various cloud calling features designed to give users flexibility and control over their business phone system.
* included with additional services
Call Forwarding
Easily forward incoming calls from your Canada virtual number to your landline, cell phone, PBX, or SIP address. Change your forward-to number(s) as needed to another number anywhere worldwide.
International Calling*
Make and receive high-quality international calls with local and toll-free phone numbers and competitive pricing.
In-Network Conferencing*
Make free in-network calls to other users within your business phone network and encourage collaboration.
GCF Softphone*
Stay connected from any location by downloading our softphone on any Windows, Apple macOS, Apple iOS, and Google Android device. Make Outbound calls that display your Canada +1 number on the call recipient's Caller ID.
Integrations*
Get enterprise-ready voice solutions by integrating the service into your CRM, help desk software, and more!
Desk Phone Support
Compatibility with a variety of desk phones and 3rd-party PBX systems. Integrate our service into your existing infrastructure.
Call Recording*
Inbound and outbound call recordings and playback to easily review conversations and monitor performance.
Computer Integration
Connect your phone system, computers, and business applications so that users can access call features via one unified platform.
Local Presence*
Use country-specific Canada +1 local caller IDs when placing outbound calls with our caller ID management feature.
Call Management
Advanced IVR
Route inbound calls from your Canada number with predetermined rules, advanced routing strategies, and automated prompts.
Attended Call Transfer*
Transfer calls to other agents or users and increase collaboration wherever they are located.
Follow the Sun Support
Provide consistent 24/7 customer service regardless of geographical location or time restraints.
Geographic Call Routing
Send calls to specific locations or groups based on the caller’s location to match time zone and language preferences.
Holiday Routing
Create specific rules for managing and routing calls during company-wide and employee holidays.
Ring Groups
Add users and agents to a call group and apply custom routing rules such as simultaneous or sequential ringing.
Local Ringback Tone
Change and localize the signal tone heard by callers when calling your business with local ringback tones in up to 40 countries.
Custom Greeting
Set up personalized and professional greetings that match your brand voice.
Business Voicemail Translation*
Translates incoming voicemails and displays them as texts in your preferred language.
Introduction Prompts
Enhance call handling and segmentation with prompts.
Auto-Attendant
Help callers easily navigate your phone system and connect to the right department with an automated voice assistant.
Call Flow Designer
Build and manage custom call flows to map out your callers’ journeys and provide multiple support options.
Find Me Follow Me
Stay connected anywhere and receive business calls by routing them to any location and device.
Simultaneous Ringing
Increase response rates by ringing incoming calls on multiple devices at the same time.
Sequential Forwarding
Deliver calls down a predetermined list of numbers if the first number doesn't answer.
Number Masking
Hide or mask your Caller ID when making Outbound calls and display another phone number.
Black and White Lists
Filter incoming calls by accepting (whitelisting) or blocking (blacklisting) phone numbers.
Voicemail to Email
Access voicemails from any location and device by sending incoming messages to your email.
Fax to Email
Store important faxes securely in the cloud by forwarding them to your email.
Percentage-Based Call Distribution
Distribute and route calls across teams based on percentages.
Automatic Call Distributor
Set up call routing rules to automatically distribute incoming calls across different users and groups.
VIP Caller
Set up VIP routing and offer customer support to priority clients using advanced routing strategies.
Time of Day Routing
Offer off-hours support by sending incoming calls to different teams based on what time the call comes in.
Round Robin Routing
Send inbound calls evenly across different agents or users using an ACD or IVR system.
Failover Forwarding
Set up multiple SIP accounts or phone numbers to ensure all incoming calls connect, even if the first number cannot answer.
Outbound Caller ID*
Display specific Caller ID's when making calls to customers in different regions and counries.
Call Blocking
Add unwanted callers to a blacklist to reduce spam risk and help agents serve the right customers.
Voicemail Transcription*
Transcribes incoming voicemails and displays them in a text format.
Direct Inward System Access*
Authorize corporate users working outside the office to make calls using your business' main phone line.
Virtual numbers available in other countries as well
In addition to offering forwarding calls from Canada, we can also forward your calls via virtual numbers and toll free numbers in over 160 countries across the globe. If you require an international call forwarding solution from other countries, we can help.
Exceptional Customer Service
We pride ourselves on providing excellent customer service. You can depend on individual attention from highly trained and qualified professionals.
Questions?
Please do not hesitate to contact us. Just click here to fill out our contact form, and let us know any questions you may have re. international call forwarding from Singapore or elsewhere in the world.
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