Question 1

What is a U.S. toll free number?

Accepted Answer

A U.S. toll free number is a telephone number that begins with 800, 888, 877, 866, 855, or 844 as the prefix. These numbers are free to dial for the caller.

Question 2

How does a toll free number work?

Accepted Answer

Toll free numbers allow callers to reach the owner of the toll free number without paying for the call. Instead, the recipient of the call (the toll free number owner) pays for the received calls.

Question 3

Who pays for calls on a toll free number?

Accepted Answer

The recipient of the call (which is the toll free number owner), pays for the received calls.

Question 4

How much does a toll free number cost?

Accepted Answer

Prices can begin at $12.95 per month for a United States business toll free number. Plans are based on the amount of time your customers spend calling you. There are several plans to choose from such as the Enterprise package, which is ideal for businesses with a high demand for calls.

Question 5

Are toll free numbers only for businesses?

Accepted Answer

No, toll free numbers can also be used for personal reasons.

Question 6

Can incoming calls to toll free numbers be routed internationally?

Accepted Answer

Yes, this is one of the main benefits of having an international virtual toll free number. Incoming calls to toll free numbers can be routed almost anywhere in the world.

Question 7

Can I make calls from my toll free number and have it appear on the Caller ID?

Accepted Answer

Yes, if you have the Outbound Calling feature connected with your virtual number you can have your number appear on caller ID's. Our customers have the ability to customize their caller ID through the customer control panel.

Question 8

What is the cancellation policy?

Accepted Answer

If, for any reason, you are not satisfied with your service, we ask that you do let us know what is wrong and why you are not fully satisfied before you cancel. If you don’t have time and just want to cancel your service, we understand that and it can be done easily.

Cancellations go into effect starting from the next billing cycle and can be submitted by email or through the control panel before the end of the current month, in order to avoid any service charges for the next month. Do note, however, that there is a minimum commitment for “Personal” accounts.

Accounts that are opened for “personal” use will be subject to a minimum of three (3) months of commitment to pay for the services. An “unverified” business account will be deemed as “personal” and will be subject to the same three month minimum service commitment. If an account holder for “personal” use decides to cancel the service before the end of this minimum commitment period, then the remainder of the 3 month service cost will be charged to the customer upon closing of the account. Global Call Forwarding reserves the right to charge this 3 month minimum commitment period in advance to the customer during the account opening process.